Payment Options:

From September 2024, payments will be accepted via card payment or bank transfer.

FAQs

1. Why are the fees changing for the upcoming year?

The fees are being adjusted to account for various factors such as inflation, operational costs, and improvements in our services to ensure that we continue to provide high-quality music education.

2. How much are the fees increasing by?

The price per lesson for a 30-minute lesson is increasing by approximately £1.30, and for a 45-minute lesson, it's increasing by approximately £2.00. These increases are based on the annual average of 39 term-time weeks per year.

3. Can I still pay monthly?

Yes, you have the option to pay for lessons over 11 months (excluding August) or spread the fees evenly over 12 months, depending on what suits you best.

4. What if I choose to pay over 12 months but want to terminate my lessons before the full 12-month period ends?

Students who choose to pay over 12 months and terminate their lessons early will be subject to an adjustment fee based on the number of months of lessons taken during the school year. These fees are outlined in the fee structure provided.

5. Can I switch between payment plans (11 months vs. 12 months) during the year?

While we encourage consistency in payment plans for administrative ease, we understand that circumstances may change. Please reach out to discuss any necessary changes, and we'll do our best to accommodate your needs.

6. How do I make payments, and are there any payment deadlines?

Payments will be accepted via card payment or bank transfer. Payment deadlines will remain the same and will be communicated to you via email on your invoice.

7. Can I set up automatic card payments for my lessons?

Yes, we offer the option to set up automatic card payments for your lessons. You can set this up in the student portal or contact our administration team to arrange this convenient payment method.

8. Will there be any additional fees or charges for using a card for payment?

No, there are no additional fees or charges for using a card for payment. The amount charged will be the same as the agreed lesson fees.

9. Is there a secure online portal where I can manage my payments and view transaction history?

Yes, we provide a secure online portal where you can manage your payments, view transaction history, and update payment details. You can log in at www.pinnermusicacademy.co.uk/student-login

10. What should I do if I encounter any issues with making payments via card?

If you encounter any issues with making payments via card, please reach out to our administration team for assistance. We'll be happy to help resolve any issues promptly.

11. Who should I contact if I have further questions or concerns about the fee changes?

If you have any additional questions or concerns regarding the fee changes, please don't hesitate to reach out to our admin assistant Liam at admin@pinnermusicacademy.co.uk. We're here to help!