Practice Room Policy.

The following lists the policies by which we offer the Practice Room service in our music studio. Please read them carefully and let us know if you have any questions.

BOOKING PROCEDURE

The Music Studio may be booked online on a pay-as-you-go basis (all students) or subscription basis (students only) for unlimited bookings.

The default duration for a booking is 30 minutes.

CANCELLATIONS AND AMENDMENTS

If you need to cancel your booking, refunds can be offered under the following conditions:

  • Less than 24 hours’ notice – No refund

  • Less than 48 hours’ notice – 50% refund

  • More than 48 hours’ notice – Full refund

We reserve the right to amend or cancel your booking at any time without liability to us.  We will try our best to make alternative arrangements.  If that is not possible we will refund any money paid with respect to that booking.

USE OF THE MUSIC STUDIO

You will be expected to leave the Music Studio in the condition in which you found it and must remove all of your personal belongings at the end of your session.

Please be aware that there may be a booking immediately following yours, so you will be required to leave the room promptly at the end of your session.

Drinking, eating, smoking/vaping are not permitted in any area in the Music Studio.  We reserve the right to eject any person caught in violation of this policy.

As a condition of your use of the Music Studio, you agree that you will not use the room for any purpose that is unlawful.

WIFI

WiFi is available to our students at no extra charge.

Terms of Use:

We cannot guarantee the WiFi service or the specific speed of the connection.  We accept no responsibility for any potential loss of connection.  We also have no control over information obtained through the Internet and cannot be held responsible for its content or accuracy. Use of the service is subject to the user’s own risk. We reserve the right to remove, block, filter, or restrict by any other means any material that, in our sole discretion, may be illegal, may subject us to liability. We may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong. As a condition of your use of the Music Studio, you agree that you will not use the internet connection for anything which is illegal.

DAMAGE AND THEFT

Missed lessons due to forgetfulness, illness or holidays are not refundable. Exceptions will be considered on a discretionary basis for pro-longed sicknesses.

If a teacher is sick or otherwise unable to attend a lesson a make-up lesson credit with be assigned to your account on My Music Staff, and you’ll be able to book a make-up lesson where there is availability.

PERFORMANCES

The individual making the booking is responsible for any damage to the room, property and equipment and will be charged for the replacement or repair.

We make every effort to ensure the condition of our Music Studio and equipment.  It is advisable that if you do discover any damage to the room or the pianos, to notify us as soon as possible.

You must not move the pianos under any circumstances. 

You are responsible for the security of the Music Studio during use, and responsible for closing the Music Studio door and ensuring it is locked upon exit.